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Now the transition from ISO 9001:2008 to ISO 9001:2015 is complete, any organisation holding an out of date certificate (from before September 2018) will find some of their customers are not willing or able to work with them as a supplier.

Your organisation may be working to procedures audited 3 years ago; however, without regular independent 3rd party auditing to check quality management processes are working and are continually being adapted and improved, customers will lose confidence that your organisation can continue to provide the same high quality of service or product expected.

With the ISO 9001 revision in place, now is a good time to look at the benefits provided by ISO 9001 certification and how the revision will improve your quality management systems.

ISO_9001Maximise the benefits of being ISO 9001 certified
If you consider certification to ISO 9001 as simply a tick box exercise, you will fail to reap the full potential of your Quality Management System (QMS) to transform your organisation, making it a better place to work for your employees and a more professional entity for your customers and suppliers to work with.

Some organisations may be obliged to gain certification to ISO 9001 to meet the requirements of a client. Government, local authorities and larger organisations often require certification before they will consider a tender from a supplier. Even if certification is not a mandatory requirement for a customer, it will give you an advantage over your competitors.

Whether you are forced or whether you decide to achieve certification to improve your organisation’s QMS, implementation needs the backing and leadership of top management. In fact, this is one of the main changes in the ISO 9001 revision.

The QMS should be an integral part of the organisation, not a side project that achieves certification by ticking off a series of actions and ignored when other priorities take over. Supported by every level of management, it will continually improve processes and quality, with customer satisfaction being the main focus.

The ISO 9001 revision aims to provide an organisation with a QMS that will support growth and continual improvement as internal and external factors change. This will help your organisation to:
  • Improve your ability to satisfy clients.
  • Maintain the relevance of your QMS as other elements change.
  • Keep all user groups up to date with the latest operating environments and technology developments.
  • Maintain consistency during the next 10-year period.
  • Use ANNEX SL to easily integrate other standards into your organisation.
If you are still undecided whether ISO 9001 is going to benefit your organisation, talk to one of our team to find out more.

If you have a good management system and processes already in place, you may find it easier than you think to achieve certification to ISO 9001.
The ISO 9001 transition period ends on 14th September 2018 and every organisation that relies on this standard to trade with its customers at home and abroad should have now transitioned to the revised version (ISO 9001:2015). Your certificate will be void unless you have your audit booked and you are ready for the transition in the next few weeks.

If you have not booked your audit to the revised standard ISO 9001:2015 by 14th September 2018, you will have to start the process of certification from scratch.

The same applies to ISO 14001:2008 revised to ISO 14001:2015.

Better integration and support from top management
One of the main revisions to the standard is the Annex SL framework.

Annex SL is a high-level structure that will provide consistency throughout ISO management system standards. This means that if your organisation has more than one standard (ISO 9001 and ISO 14001 for example), the management systems, structures, definitions and requirements will be consistent. This saves time and resources and makes it easier to comply with multiple standards.

The new ISO 45001 which is currently going through migration from OHSAS 18001 has also been designed around the Annex SL framework. Other standards already incorporate Annex SL, such as ISO 27001, and others will use it as they come up for revision.

ISO_9001_2015_RevisionOne of the other main changes is the involvement of top management. Leadership from management to drive the processes and support the quality management system (QMS) is now essential if it was optional before. QMS is a business process that delivers continual improvement and customer satisfaction and will need to be given the full backing and commitment at every level of the organisation.

This will inevitably lead to increased scrutiny of the management review meetings to ensure they are carried out with adequate frequency and actions are followed up. Identification of risks and risk management has also been prioritised and actions will need to be included as part of the management review process.

This all makes good commercial sense if you are serious about improving your business opportunities. The benefits can help you to grow your business and increase profits.

ISO 9001:2015 benefits
If you have been thinking about implementing ISO 9001:2015 into your organisation and need to convince top management that it makes good business sense and the investment of time and cost is worth it, here are some valid reasons:
  • Globally recognised standard to improve your credibility.
  • Less waste, increased productivity = more profit.
  • Better customer retention and satisfaction.
  • Improved internal management systems.
  • Identification and reduction of risks.
  • Employee engagement.

To find out more about implementing ISO 9001:2015 into your organisation, call one of our team on 0121 241 2299.
There are over 1 million ISO 9001 certificates issued worldwide. Gaining ISO 9001 certification will open up new markets and customers for your products and services and will:
  • Enhance your management systemsISO_9001_transition
  • Improve the quality of your products and services
  • Increase customer retention and loyalty
  • Minimise complaints
  • Increase profit
Some businesses may view the process of certification as a time-consuming distraction to the focus of their business; however the additional time taken to gain certification is far outweighed by the many benefits that will help your business to grow.


Can you afford not to implement ISO 9001 into your organisation?
Many businesses will gain ISO 9001 certification because their customers require proof that the organisation has an audited quality management system.

Some companies will only work with suppliers with ISO 9001 certification. Public sector tenders, for example, will require certification. It will also give you an edge on your competitors when you are tendering for private sector contracts.

To achieve certification, you will have to pass a regular audit by an accredited certification body. This provides your customers with evidence that you are doing everything required to improve and maintain quality at a high and consistent level.

Continual assessment and improvement of management systems will ensure your entire business becomes more customer focussed, resulting in satisfied customers and better retention rates.

ISO 9001:2015 revision
The standard has recently been revised and organisations currently certified have until September 2018 to complete their transition.

The changes include greater emphasis on the importance of leadership from top management. Risk assessment and risk management have been prioritised and the high-level structure is more about managing processes and less about documentation.

If you are an existing client, ACS Registrars are not charging an additional fee for any of the changes required for the revision. Your usual fee for certification will still apply.

The sooner you start the process the more time you will have to make the necessary management system changes before your audit.

We are anticipating a late dash to get certified before the transition period ends in September 2018. Get your consultation booked before the rush starts.

To discuss your transition in more detail and to find out what the main changes are, call us on 0121 241 2299.
The speculation is over and the decision has been made to leave the EU. Now we have a new prime minister and the dust has settled, it is probably time for you to try and assess how this is going to affect your business.

BrexitMost commentators agree that we are going to go through a period of economic uncertainty; the recent currency fluctuations are already starting to have an impact and will probably affect us all one way or another.

The effect of these changes will increase the cost of imports so we can expect to see rises in the machinery and technical equipment (mostly imported), needed for our businesses such as industrial machines and computer hardware and software.

Industries that are expected to be most affected are construction, financial services and manufacturing.

ISO standards and Brexit
Many of our clients will be affected by the economic changes brought on by Brexit, some positively, others negatively. Cheaper exports for those companies selling abroad may help to balance the increase in costs.

With all of this uncertainty it is good to know that some things will remain constant.  ISO standards such as ISO 9001 and ISO 14001 will remain effective and provide the same benefits during the transition to leave the EU and when we finally leave. ISO accreditation is international and the EU often adopts the ISO standard as the European Standard.

Any changes to this stability will depend on our new relationship with the EU. At the moment we have some influence over European standards which means that our manufacturing and service industries have easy access to sell products and services to all European countries by meeting these standards.
Currently our manufacturers save time and cost by only having to comply with one standard to trade with European and global markets.

We can only assume that the UK will remain committed to the European standards to allow our businesses to maintain ease of access, even though our influence over the standards may be diminished.

 
2015 saw revisions to the ISO 9001 and ISO 14001 standards. The next revision will be to OHSAS 18001 which is due to take place towards the end of 2016. The new standard for occupational health and safety management will be renamed ISO 45001.

One of the fundamental changes being made in these revisions is to the top level structure. These changes aim to deliver advantages by aligning various aspects of the different management systems to improve integration between standards. This structure is called Annex SL and was introduced by ISO to provide consistency throughout all of the ISO standards.

ISO 19001 and ISO 14001 are, for many organisations, the core of their management system and integration will save both time and costs.
  • Other benefits include:
  • Improved efficiency throughout the organisation
  • Less documentation
  • Better risk management
  • Involvement of all levels of the organisation
  • Adding value by maximising performance
  • Reducing duplication

Cogs_integrationAnnex SL
Annex SL will provide a common structure, text and definitions to make integration of multiple standards - ISO 9001, ISO 14001 and ISO 45001 (later this year), smoother and quicker to implement.

By taking an integrated approach, documentation, training, audits and reviews will take up less resources and result in a more efficient and effective management system.

ISO 45001
Publication of the standard is expected around the end of 2016 when the transition from OHSAS 18001 can start.

Certification to the new standard will provide all of the integration efficiencies along with the existing OHSAS 18001 benefits to reduce accidents in the workplace and meet legal and regulatory requirements.

Other benefits of ISO 45001 certification include:
  • Improved productivity with fewer disruptions through absenteeism
  • Better employee relations
  • Reduced insurance premiums
  • Lower costs connected with accidents in the workplace
  • Less risk of prosecution and HSE visits
  • Improved reputation with employees and stakeholders
To find out more please contact us.
 
Many businesses operate quite successfully without being ISO certified; however in today’s crowded market place, being certified by a UKAS accredited certification body can give you a competitive edge. It may even be a requirement before you can start the relationship.

Goldfish_jumping_continual_improvementFor example, if you are looking to access new markets, getting certified will give potential customers confidence in your management systems and your ability to meet their requirements. The standards are international and are therefore recognised across global markets.

When you have a robust management system in place, your business will be able to streamline operations and improve productivity that will help to increase profits.

By assessing risks from natural disasters, accidents, cyber-crime or mismanagement, you will be able to mitigate their impact on your business.

Environmental disasters get much more publicity these days and keeping ahead of regulations and legislation is more important than ever. Demonstrating your commitment to reducing the impact that your operations have on the environment will enhance your reputation with your employees and customers.

There are a wide range of international standards available for organisations of all types and sizes and you can select the most relevant for your business.

The ISO standard or standards that you choose to meet your particular needs will help to meet the everyday challenges and risks faced by all organisations.

These are some of the more popular standards available:
  • ISO 9001     Quality Management Systems
  • ISO 14001     Environmental Management Systems
  • OHSAS 18001     Occupational Health and Safety Management Systems
  • ISO 27001     Information Security Management Systems
  • PAS 43         Safe Working of Vehicle Breakdown and Recovery Operators
  • NHSS 17     Quality Management for Vehicle Recovery at Highway Construction Sites
  • NHSS 17b     Quality Management for Vehicle Recovery and Removal on Controlled Roads
  • PAS 80         Automotive Garage Services - Service and Repair of Vehicles
  • HACCP         Hazard Analysis and Critical Control Point Systems

The benefits to businesses are wide ranging and will provide a management system and structure that will help your business to become more efficient and sustainable.

Do you need ISO certification? Call us for a free, no obligation discussion to find out which ISO standard you need for your business. We are a UKAS Accredited Certification Body.