Your organisation may be working to procedures audited 3 years ago; however, without regular independent 3rd party auditing to check quality management processes are working and are continually being adapted and improved, customers will lose confidence that your organisation can continue to provide the same high quality of service or product expected.
With the ISO 9001 revision in place, now is a good time to look at the benefits provided by ISO 9001 certification and how the revision will improve your quality management systems.
Maximise the benefits of being ISO 9001 certified
If you consider certification to ISO 9001 as simply a tick box exercise, you will fail to reap the full potential of your Quality Management System (QMS) to transform your organisation, making it a better place to work for your employees and a more professional entity for your customers and suppliers to work with.
Some organisations may be obliged to gain certification to ISO 9001 to meet the requirements of a client. Government, local authorities and larger organisations often require certification before they will consider a tender from a supplier. Even if certification is not a mandatory requirement for a customer, it will give you an advantage over your competitors.
Whether you are forced or whether you decide to achieve certification to improve your organisation’s QMS, implementation needs the backing and leadership of top management. In fact, this is one of the main changes in the ISO 9001 revision.
The QMS should be an integral part of the organisation, not a side project that achieves certification by ticking off a series of actions and ignored when other priorities take over. Supported by every level of management, it will continually improve processes and quality, with customer satisfaction being the main focus.
The ISO 9001 revision aims to provide an organisation with a QMS that will support growth and continual improvement as internal and external factors change. This will help your organisation to:
- Improve your ability to satisfy clients.
- Maintain the relevance of your QMS as other elements change.
- Keep all user groups up to date with the latest operating environments and technology developments.
- Maintain consistency during the next 10-year period.
- Use ANNEX SL to easily integrate other standards into your organisation.
If you have a good management system and processes already in place, you may find it easier than you think to achieve certification to ISO 9001.